Privacy policy
PRIVACY POLICY
INTRODUCTION AND OVERVIEW
1.1 This privacy policy is part of our terms and conditions and sets out how and when it applies to you.
1.2 This policy covers every interaction you have with us and includes when you use our website, talk with us on the phone or meet with us in person. Examples used in this policy don’t cover every situation.
1.3 This policy provides for how we collect, protect, share and use personal information. Personal information includes all information for example:
1.3.1 your personal details including your name, email, and position within your organisation which verify your identity, and other information;
1.3.2 information we collect through our website and through other web-based services which we use to deliver our services to you;
1.3.3 signatures, data, text, images.
1.4 We may use personal information at our discretion in accordance with New Zealand Laws and our obligations to you. We will only use information if we are allowed to do so: if you consent to our use of it; in the completion of our services to you; or to meet our legal obligations.
1.5 If you give us personal information about any other person, please ensure you have their consent to do so first.
1.6 The terms of this privacy policy are subject to New Zealand Law. If there is an inconsistency between the terms of this policy and New Zealand Law then the terms of this policy will apply to the fullest extent permissible under New Zealand Law.
1.7 Our cookies policy is specific to the use of our website and any other web-related services provided by us. A cookie is a small text based file placed on your electronic device by a website to gather information about your visit. We can use this information to identify you, identify any links you have followed from our website, measure how effective our website is for users, and detect malicious activity. We reserve the right to use cookies and the information gathered from their use at our discretion. You may have the option of disabling or blocking the use of cookies in some circumstances. However, this may lead to our website or other web-based services not working either properly, or at all.
DEFINITIONS
1.8 In this policy:
1.8.1 HatHair (HatHair) means the business trading as HatHair from 47 Marine Parade, Christchurch 8083.
1.8.2 ‘HatHair’, ‘we’, ‘us’ or ‘our’ mean the business trading as HatHair.
1.8.3 Related Companies mean companies that may have access to information or that we may share information with.
1.8.4 ‘You’ and ‘your’ means each of our customers and includes persons who give us any personal information, or otherwise engages our services.
1.8.5 ‘Privacy Act’ means the Privacy Act 2020 and any amendments to that Act.
1.8.6 ‘Personal Information’ means information about an identifiable natural person.
1.8.7 ‘Information’ includes information about identifiable natural and corporate persons.
CHANGE OF POLICY
1.9 We reserve the right to change this policy at any time. We may make changes at our discretion or to ensure compliance with any New Zealand Law.
1.10 We will display a copy of this policy on our website, and will provide a copy to you on request.
THIRD PARTIES
1.11 We may work with third parties in a number of capacities so that we can provide our services to you.
1.12 We sometimes consult with other professional service providers including but not limited to technical 3rd party providers and their employees and any other support personnel. We will only share personal information with other professional service providers with your written permission.
1.13 We will not disclose personal information to third parties except as required or permitted under New Zealand Law, or with your consent.
1.14 We require third parties to treat personal information with at least equivalent security measures as us.
1.15 We occasionally provide you with links to third-party resources. We are careful which websites we link you to, but we aren’t responsible for the way that they treat your private information and we do not provide any warranty express or implied for the accuracy or security of their content.
USE OF PERSONAL INFORMATION
1.16 We use personal information when you engage us to provide our services to you.
1.17 You can choose not to give us your personal information, but this will limit the services we can provide.
1.18 We will keep your contact details securely stored on our systems so that we can contact you to discuss the service we are providing to you. Your contact details may include, telephone details, email addresses and physical addresses.
1.19 We may use your personal information to let you know about any updates to our software which we think will affect you.
1.20 Generally, we will only use, disclose or exchange your personal information as follows:
1.20.1 to provide the products, services or information you have requested from HatHair;
1.20.2 to assist us to make HatHair’s services and products more valuable and useful to our customers;
1.20.3 to third parties where we have retained those third parties to assist us in our business, such as to improve our products and services, to provide the products or services you have requested, or to assist us to coordinate events or promotions. These third parties could include authorised HatHair distributors and our professional advisers such as lawyers and accountants; and
1.20.4 for direct marketing of products or services and to keep you informed of new developments, offers and activities we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications.
1.21 We are required to comply with a number of New Zealand laws and some overseas laws. We may have to use personal information to do so.
HOW DO WE STORE PERSONAL INFORMATION?
1.22 Mostly, we store all personal information either electronically or physically in New Zealand. Sometimes, your information is stored or transferred overseas so we can continue providing our services to you in the most efficient manner. Personal information that we store is held in locations managed either by us, or by third parties. Electronic personal information is stored securely on cloud-based servers. Your electronic information is only available to HatHair and its agents.
1.23 We are required under a number of different New Zealand laws to store information. We are required to keep some personal information for 7 years.
1.24 The company that independently manages our servers actively monitors them to ensure that your information is safe and assists us in preventing cybersecurity breaches.
1.25 If we have a reason to believe that there has been a breach of the privacy of personal information, we will assess the degree of harm likely to flow from that breach and take appropriate steps to minimise that harm. If, in our assessment, we consider that the breach is likely to cause serious harm, we will notify the Privacy Commissioner as soon as practicable after becoming aware of that privacy breach.
ACCESSING PERSONAL INFORMATION
1.26 You have the right to access all of the personal information we hold on you. We can provide this digitally, or we can provide you access to any physical copies of your information. We will do so within a reasonable time. You can also give someone else authority to access the personal information we hold on you on your behalf. Persons who have legal authority can access personal information. For example, directors of companies can access information relating to that company.
1.27 We do not usually charge a fee for providing you access to your personal information. However, there may be some situations in which a fee may apply.
1.28 If you wish to change personal information we hold about you that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date where appropriate. If you wish to have your personal information deleted, please let us know and we will delete that information wherever practicable.
1.29 We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will give you reasons for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
CONTACT INFORMATION
1.30 If you wish to contact us about matters concerning the privacy of your personal information, please get in touch with our team: kim@hathair.nz
Effective from December 2021.